Jot plans are monthly subscriptions. We want you to pay only for something that works for you.
14-day refund on your first payment
If Jot isn't right for you, email support@usejot.co within 14 days of your first payment for a plan and we will refund that payment in full. No questions, no forms.
Renewals
Renewals are not refunded. Cancel any time before your next renewal and you won't be charged again: your plan stays active until the end of the period you already paid for.
Upgrades and downgrades
Moving between plans is handled by our payment provider, which adjusts the amount you are charged for the rest of the current period.
How refunds are paid
Paid plans are sold through Creem, our merchant of record. Refunds go back to the card or payment method you used, through Creem. Depending on your bank they can take 5–10 business days to appear.
Where the law gives you more
Nothing here limits a right you have under the consumer law that applies to you.
Questions: support@usejot.co.